Warranty Service Request
For non-urgent requests and written follow-up after any "emergency conditions", please fill out the below form.
You should get a response within 24 hours during working hours M-F 8am-5pm.
Please fill out this form with the following:
LOT NUMBER IN LINE 2 OF ADDRESS
List of items that need addressing
TO avoid charges to you, MAKE SURE YOU READ the EMERGENCIES sections too!
ALL warranty requests must be in writing here.
It is important that you are familiar with the basic operation of the mechanical systems in your home. Become familiar with the location and operation of the circuit breaker box, the location of the main water shut-off valve, the location of the individual fixture water shut-off valves, and the location and type of fuse that controls the electrical supply to your furnace.
"An "Emergency Condition" is one You, the Homeowner, cannot control that seriously affects your ability to live in the home or a condition that if not rectified will result in significant damage to the home. In case of an "Emergency Condition", You, the Homeowner, must notify the Builder immediately in order that further damages can be mitigated. If Your Builder has provided You with emergency numbers and/or procedures, You must comply with those procedures and/or exhaust those remedies. Failure to follow such procedures could result in your claim being denied.
Typical Emergency Conditions:
There are three general areas emergencies will fall into:
Major plumbing failure - does not include water leaks, which can be isolated by turning off the valve at the sink or commode and does not include sewage backup due to homeowner misuse. NOTE most homeowners insurance policies DO NOT cover sewage back up, so make sure you know where and how to operate the outside shut off valve.
Major electrical failure – does not include tripped circuit breakers or power outages caused by your electrical provider.
Heating system failure – does not include air conditioning failure.
You should take immediate action if circumstances dictate the need, but You agree that only those repairs necessary to eliminate the Emergency Condition or mitigate further damage shall be performed. You agree that any and all repairs performed beyond such measures will not be the responsibility of the Builder unless You first obtain the permission of Your Builder. Emergency Conditions occurring after normal business hours, over a weekend and/or on a holiday must be reported to the Builder on the next business day.
If after responding to your emergency request, Premier determines that it was a false emergency (i.e., normal tripping of circuit breakers, replaceable blown fuse on the heating system, toilet overflow due to Homeowner misuse, etc.), any service call charges for the plumber, electrician or furnace technician, will be billed to the homeowner. Please be certain you have a legitimate emergency in order to avoid these charges.
ANY UNAUTHORIZED REPAIRS MADE BY YOU OR SOMEONE UNDER YOUR DIRECTION, OTHER THAN THOSE PERMITTED ABOVE, WILL NOT BE REIMBURSED OR COMPENSATE. THE DECISION AND DETERMINATION AS TO THE EXTENT OF EXPENSES THAT ARE REIMBURSABLE UNDER THE WARRANTY FOR EMERGENCY CONDITIONS IS THE SOLE DISCRETION OF THE BUILDER."